Monitoring from the Cloud

Monitoring enables secure information about real-time performance the users currently get from their applications, through the networks and to their devices. Many end-to-end monitoring solutions consist of different products, where experts have to painstakingly correlate the results. Operation and maintenance of different monitoring software is complicated, error-prone and difficult to plan, due to the fluctuating computing needs and the large amount of data processed in real time and often has to be stored long-term.

Currently the Workplace infrastructure is becoming increasingly diverse, with many tablets, smartphones, Virtual Desktop Infrastructure (VDI) and cloud desktops. Simultaneously more and more teams work with SaaS and cloud applications. Comprehensive end-to-end monitoring of strategic multi-provider management is becoming increasingly important.

Keep track of your complete, global IT infrastructure with our Monitoring Service from the cloud without having to deal with additional complexity. Three areas of your infrastructure are monitored and analyzed together. On the AWS Enterprise Summit our certified enterprise cloud architects will show you, how end-to-end monitoring can be done easily.

 

Workplace Monitoring from the Cloud analyzes the performance in Windows client environments from a user perspective. The analysis also includes VDI infrastructures, notebooks and cloud workspaces. The solution essentially consists of "Collectors", which are installed on the devices. "Collectors" are Windows kernel drivers that do not process data but information on the use of resources such as CPU load, time and duration of use etc. collect and transmit them to the cloud-based "engine". Here no user profiles are created. Analysis data can be anonymized completely and the access to certain information is restricted to selected roles. This ensures that Workplace monitoring data cannot be used for monitoring employees.

Using "Finders“, a complete history of client behavior can be accessed. Examinations of specific aspects can be made, e.g. abnormal network activity that may indicate intrusion, hacking or virus / worm infestation or high memory load or long boot times, which compromise the user in his work. Drilldowns can analyze which devices, applications or network components are affected. In addition, the network traffic can be displayed appropriately on an issue and for example - very important for the provider control - comparisons can be drawn of similarly equipped PCs in the network and their behavior. It can also examine how certain services arrive at the users, which traffic they generate and how they burden clients with certain equipment. In this way, even Cloud and SaaS services can be checked. This way the quality of the services the end user will be checked, but also what service which provider in which quality at which location delivers - at any time.

If the Workplace Monitoring connects with application and network monitoring beyond its defined interfaces, the monitoring system provides an end-to-end view. Therefore, the real impact of interruptions within the entire IT infrastructure to the end user are visible.

By means of quality check the Workplace monitoring service provides information from the cloud for example on:

  • Performance issues
  • Capacity Analysis
  • Network Service Performance
  • Application Performance (Availability, responsiveness)

Network and Internet Performance Monitoring from the Cloud analyzes the availability, response times and transmission errors that are apparent in your WAN or Internet links from different worldwide locations. Consequently, many problems become visible for the IT Admins sitting "close" to the data center or at optimum locations in Germany, that are not comprehensible so far. From a total of 9 worldwide locations "Collectors" perform requests on the monitored Links, determine latency, packet loss and transmit the data to a central "Engine". Additional Collectors can be incorporated into your network on request in order to provide even more accurate results from your key locations.

By looking at the performance of several sites around the world, problems are often visible, identifiable only through the entire distance from transmitter to receiver. This is particularly important if SaaS or cloud applications are used worldwide or when globally distributed users access centralized resources. Thus, for example, also lost connections for users from one location in South America become recognizable to a central service, which however were optimally available at the relevant time for users from all other parts of the world.

Data is normalized and correlated on the "Engine“. The correlated real-time data are available on a dashboard, which is visible in the portal, and provide immediate insight into discrepancies, such as unusual latencies or alternately occurring packet losses. Based on the deviations of the normal-line, alerts can be triggered through various communication channels and tickets generated automatically.

If the network monitoring connects with modern cloud networking environments for LAN and WLAN at sites, beyond its defined interfaces, the monitoring system provides the comprehensive insight of the entire network traffic at the application layer (Layer 7). This is particularly important if SaaS or cloud applications are used, communicating over ever-changing IP addresses and ports, such as Skype, salesforce.com, Office365, Google for Work, etc.

Application and SaaS Monitoring from the Cloud analyzes the availability, response times, performance and fault showing on your server applications, cloud applications or SaaS from different worldwide locations. Consequently, many problems become visible for IT Admins sitting "close" to the data center or at optimum locations in Germany, that are not clear. From a total of 9 worldwide locations "Collectors" perform requests to the monitored applications, determine availability, response times, performance and errors and transmit the data to a central "Engine". In addition, Collectors can be installed on your application servers in order to determine more accurate results or details such as CPU, memory and network utilization of the application server.

Even with application and SaaS monitoring problems often become visible through the performance review of several sites around the world, that are only recognizable all the way from sender to receiver. This is particularly important if SaaS or cloud applications are used worldwide or when globally distributed users access centralized resources.

Data is normalized and correlated on the "Engine". The correlated real-time data are available on a dashboard, which is visible in the portal, and provide immediate insight into discrepancies, such as unusual performance fluctuations or alternately occurring timeout errors. By looking at a longer period slowly entering deterioration of application performance also become recognizable, or even very short or intermittent problems that disappear quickly.

Just as with network, monitoring Tickets can automatically be opened and alarms triggered, based on the deviations of the normal line.

If the application monitoring connects with modern networking and workplace monitoring, beyond via its defined interfaces the monitoring system provides an end-to-end view. Thus, the real impact of interruptions within the entire IT infrastructure to the end user are visible.

Monitoring from the Cloud can be used for example for:

  • Control and Management of Service, Network, Cloud and SaaS providers
  • Improvement of problem analysis in Service Desk
  • Windows Desktop/Notebook and Virtual Desktop Infrastructure (VDI) Monitoring
  • Network-, Internet-Link, WAN, MPLS and LAN/WLAN Monitoring
  • Applications-, Cloud- and SaaS-Monitoring 
  • Server- and Infrastruktur-Monitoring
  • Security policy validation
  • Prevention, rapid detection and analysis of security incidents, especially triggered by users on the internal network
  • Server log analysis and alerting in case of deviations from normal conditions