Technical Service Delivery Manager

We are looking for a Technical Service Delivery Manager with solid technical skills, process automation and service delivery experience, who is organized and has a customer-centric approach. You will support us in service project and operations delivering hybrid infrastructure services for a large, midsized globally active German customer. You'll work with a highly dynamic distributed team of expert technicians delivering a wide base of services from infrastructure core services to collaboration platforms and SaaS offerings. 

You will be responsible for the services delivery according to agreed SLAs and quality requirements as well in charge for leading and organizing our services and internal team. You’ll assure we consistently have effective processes, tools and methods in place to achieve excellent results.

Complementing the management and organizational role, your technical experience allows you to communicate actively with the customer and other providers concerning technical topics related with current delivery as well identifying possibilities where we could add further value to the customer. 

 

That’s you:

  • You enjoy a balance between technical and organizational side of service delivery
  • You provide guidance and actively coach members in your team
  • Your experience allows you to identify risks and address them proactively
  • You are a team player, drawing on your experience to support your colleagues

That’s the knowledge you bring:

  • Strong competence in service delivery as well methods and frameworks for operational excellence
  • Build service reports and KPIs extracting the needed information based on customer needs
  • Ability to work under pressure on critical incidents to guide the team and keep customer informed
  • Technical knowledge on Microsoft services such as Exchange, Windows Servers, Active Directory, ADFS, SharePoint. Office365 knowledge and migration experience is a plus
  • You have spent several years leading technical, customer facing roles with a proven track record of successful service and project deliveries - ideally across organizations ranging in shape and size, as well as multiple industries
  • You are a fluent in German and English

That’s what you will enjoy at Beck et al. Services:

  • International teams, working with people in three different locations with team members from over 10 different nations
  • Our bright office with a view of the Alps in Munich, Germany
  • Happy hours and team events to get together, discuss and learn new topics, eat, drink and have fun
  • Many opportunities to specialize your skills and explore your own creativity: Annual training budget, Time to play and research
  • Family support and healthy life balance: Parental leave for mothers and fathers, Possibility to work from home office, Flexible working times,

    Childcare subsidy for preschool aged childcare

  • Diverse Fringe Benefits

If you're interested, please send your CV and cover letter to recruiting@bea-services.de or apply online via our German Website:

German Career Page